CW Documents Reviewer

Pheaa • Harrisburg, PA

6d • $16 • Hybrid

About The Position

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! JOB PURPOSE AND SUMMARY The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.

Requirements

• High school diploma or equivalent
• Basic math skills required.
• Ability to communicate clearly and effectively.
• Ability to work effectively in a team environment.
• Ability to multitask.
• Knowledge of a personal computer (PC).
• Ability to learn and understand Agency policies, procedures, and operations.
• Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.).
• Ability to use information systems and software.
• Ability to understand and apply rules and regulations pertaining to department activities.

Responsibilities

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
• Research and respond to basic business units questions in a timely and professional fashion.
• Track daily work performed by logging daily activities.
• Safeguard Non-Public Personal Information (NPPI), at all times.
• Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.
• Keep up to date on changing procedures within the department as they pertain to specific functions performed.
• Participate in departmental cross-training initiatives to improve and expand working knowledge base.

Benefits

• You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees