Customs & Trade Manager

Arauco • Dunwoody, GA

6d • Hybrid

About The Position

The Customs and Trade Manager is responsible for leading and managing all customs and trade compliance activities for Arauco North America and will ensure all trade-related processes are efficient, compliant, and supportive of the company's global supply chain strategy. This role is hybrid, onsite three days per week in our office in the Perimeter/Dunwoody area of Atlanta.

Requirements

• Bachelor's degree in International Business, Supply Chain Management, or a related field.
• Minimum 5+ years of experience in customs compliance, preferably in a global manufacturing or logistics environment.
• Excellent written and verbal communication skills, with the ability to explain complex regulatory concepts to various stakeholders.
• Strong analytical, investigative, and problem-solving skills with a high attention to detail.
• Demonstrated leadership ability and a strong capability for strategic thinking.
• Proficient with MS Excel, Word, and PowerPoint
• Work well with others in a collaborative team environment
• Ability to travel up to 10%

Nice To Haves

• Experience with SAP, preferred
• Customs Broker License preferred
• Bilingual: fluent in English and Spanish (spoken and written), preferred

Responsibilities

• Communicate with brokers, carriers, and internal departments on all aspects of shipments (i.e. customs clearance, HTUS code issues, exam holds, etc.)
• Manage day-to-day import and export operations, including entry filings, post-entry corrections, and duty drawback claims. Ensure all customs-related documents are accurate, complete, and properly filed to facilitate smooth clearance.
• Manage relationships and performance with customs brokers, freight forwarders, and other third-party logistics providers through regular audits and reviews.
• Develop, implement, and monitor customs compliance programs to ensure adherence to U.S. and foreign customs regulations, including classification (Harmonized Tariff Schedule), valuation, and country-of-origin rules. Act as a liaison with customs officials, brokers, and government agencies to resolve issues and ensure compliance. Manage Arauco’s C-TPAT program.
• Maintain up-to-date knowledge of international trade laws, customs regulations, and tariff classifications (e.g., HTS).
• Monitor changes in customs legislation and trade agreements (e.g., USMCA, CAFTA). Provide guidance to internal teams and advise on duty savings opportunities, government trade policy understanding, and free trade agreement eligibility.
• Lead internal audits of import/export transactions and support external audits or requests from government agencies like U.S. Customs and Border Protection (CBP).
• Develop and implement programs to protect the company from regulatory risks and fines.
• Optimize import and cross-border trade operations, develop efficient procedures, and coordinate with other departments like logistics and finance.
• Prepare and share reports on key performance indicators. Ensure customs broker invoices are accurate and processed in a timely manner.

Benefits

• An attractive compensation package with either bonus or profit/gain sharing eligibility for every role
• Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more
• Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance
• Retirement planning options, including generous employer contributions
• Opportunities to learn and develop, including a tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager