Customs Trade Coordinator

Waste Management, Inc. (WM)•Lombard, IL

19h•$23 - $30•Remote

About The Position

Ensures to deliver excellent customer service internally and externally. Accurate and timely document container details via our different processes, including through our designated freight forwarders or filing direct to ACE and Steamship line. Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service. Shift: Monday - Friday 8:30am - 5:00pm PST This is a remote position. Essential Duties and Responsibilities Obtain and review correct classification of HTS (Harmonized Tariff Schedule) Codes related to exporting of goods per orders received. Monitor and maintain shipment status via computer system. File Customs documents via government portal/ ACE portal thru current system via electronic transfer and any amendments per guidelines. Track and trace container details utilizing various methods including steamship line websites, online portals, internal and external systems available. Initiate calls to customers to confirm shipment details and coordinate with truckers for port or rail delivery confirmations as necessary to document containers timely per policies and procedures. Stay current with additional details supplied on governmental changes for filing customs and follow policies. Date entry experience required, maintain accuracy. Responsible for all necessary documentation for all shipments to ensure BL submission are recorded accurately per customer requirements. Be aware of working relationships, external and internal to ensure to maintain good positive communication. Keep team members informed of any discrepancies. Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WM. Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency. Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention. Provide timely and accurate information to incoming communication from steamship lines and/ or internal teams for resolution. Works to meet or exceed service and operational goals established export department, including productivity, quality, and timeliness goals. Collaborate with sales representatives to meet and exceed customers’ service expectations, and develop solutions to ensure smooth material movement. Perform other special projects and tasks as assigned. May provide direction or support to less experienced team members. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience Education: High School Diploma or GED (accredited) required. Experience: 2 years previous experience in logistics and export/import industry required. B. Other Knowledge, Skills or Abilities Required Experience with Microsoft Office; basic Excel required. Work experience that required the use of a computer. The expected base pay range for this position across the U.S. is $_23.27__ - $_30.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply". ABOUT WM WM (WM.com [https://www.wm.com]) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Requirements

Must live and work in the US.
Education: High School Diploma or GED (accredited) required.
Experience: 2 years previous experience in logistics and export/import industry required.
Experience with Microsoft Office; basic Excel required.
Work experience that required the use of a computer.

Responsibilities

Obtain and review correct classification of HTS (Harmonized Tariff Schedule) Codes related to exporting of goods per orders received.
Monitor and maintain shipment status via computer system.
File Customs documents via government portal/ ACE portal thru current system via electronic transfer and any amendments per guidelines.
Track and trace container details utilizing various methods including steamship line websites, online portals, internal and external systems available.
Initiate calls to customers to confirm shipment details and coordinate with truckers for port or rail delivery confirmations as necessary to document containers timely per policies and procedures.
Stay current with additional details supplied on governmental changes for filing customs and follow policies.
Date entry experience required, maintain accuracy.
Responsible for all necessary documentation for all shipments to ensure BL submission are recorded accurately per customer requirements.
Be aware of working relationships, external and internal to ensure to maintain good positive communication.
Keep team members informed of any discrepancies.
Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WM.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
Provide timely and accurate information to incoming communication from steamship lines and/ or internal teams for resolution.
Works to meet or exceed service and operational goals established export department, including productivity, quality, and timeliness goals.
Collaborate with sales representatives to meet and exceed customers’ service expectations, and develop solutions to ensure smooth material movement.
Perform other special projects and tasks as assigned.
May provide direction or support to less experienced team members.