Customs Entry Processing Team Lead
About The Position
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html We have an exciting opportunity for a CUSTOMS ENTRY PROCESSING TEAM LEAD to own and manage customer accounts' daily operations. This position will be based at our Columbia, SC location. Overall Role Purpose Manages a team of Customs Operations Specialists performing the customs entries Drives and monitors performance of the Customs Operations Specialists Ensures Customs clearance is completed in a timely and efficient manner Ensures adherence to internal compliance standards and guidelines Steers and monitors best-shored process elements Interacts with Customer Service, Product, and Global Service Centers, if required
Requirements
- Extensive knowledge of customs requirements and operational processing of customs activities
- Long-term experience and proven track record in the customs segment
- Fit for people management role
- Brokerage license (if applicable)
- Proficient decision making skills
- High degree of written, verbal and organizational skills
- Diligent attention to details
Responsibilities
- Directs and coordinates a team of Customs Specialists in daily Operations activities
- Ensures all Customs entries are completed in a timely and efficient manner
- Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
- Manages team productivity and develops initiatives for efficiency improvements
- Ensures operational adherence to defined processing standards
- Oversees operational account management and ensures delivery against agreed scope
- Handles escalations (e.g. dispute with internal/ external customers)
- Manages operational adherence to compliance standards
- Identifies training needs and opportunities to develop a highly skilled customs ops team
- Steers and monitors best-shored process elements
- Interacts with Customer Service, Product, and Global Service Centers, if required
Benefits
- Competitive base salary plus role dependent performance-based incentives.
- $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Ability to purchase Deutsche Post AG shares at a discounted rate.
- Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Optional coverage for exams, frames, and contacts.
- Optional coverage for preventive, basic, and major services.
- 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Couriers and Messengers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
