Customs Brokerage Team Lead
About The Position
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html We have an outstanding career opportunity for a Customs Brokerage Team Lead in our Columbia, South Carolina. As a Team Lead -Customs Brokerage you will be responsible for ensuring the completion of customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!
Requirements
- HS diploma or GED required
- Keyboarding / 10 key data processing skills required
- Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
- Exceptional customer service skills
- Strong communication skills
- Flexibility to work various shifts: days, evenings, nights, or weekends
- Minimum of 1-2 years of experience in area of responsibility
Responsibilities
- Assist team members with escalations on customs entries
- Enter new customer orders into our DHL computerized system to obtain release of cargo
- Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
- Completes document auto upload as needed into DHL computerized system
- Work with importer to obtain missing information via telephone or email
- Maintains positive and professional customer relationships (internal and external)
- Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies)
- May be assigned additional tasks as needed
Benefits
- Competitive base salary plus role dependent performance-based incentives.
- $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Ability to purchase Deutsche Post AG shares at a discounted rate.
- Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Optional coverage for exams, frames, and contacts.
- Optional coverage for preventive, basic, and major services.
- 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
