Customs Brokerage Operations Supervisor
About The Position
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Miami(Doral), FL station. Key Responsibilities: In this exciting role you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL's global customer care standards Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team. Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share.
Requirements
- Excellent understanding of US Customs Brokerage
- 3-5 years of experience in related area of responsibility
- Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred
- Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units
- Licensed Customs Broker (preferred)
Nice To Haves
- Licensed Customs Broker (preferred)
- Bachelor's Degree (Business Administration, Int'l Trade or related area)
Responsibilities
- Subject matter expert (SME) for Entry Processing operations
- Ensuring team successfully complies with DHL's global customer care standards
- Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs)
- Continuously improving our customer's experience
- Partner with the local central dispatching team to oversee the day-to-day freight movement
- Ensure the workflow is adequately managed
- Ensuring a high level of customer satisfaction
- Handling any escalated issues from your team
- Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share.
Benefits
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Couriers and Messengers
Number of Employees
5,001-10,000 employees
