Customs Brokerage Supervisor

Radix Group International • Columbia, SC

7d

About The Position

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the top providers of ocean freight services. With around 30,000 employees, we ensure the successful transportation of shipments for our customers by air or sea. DGF's logistics solutions encompass the entire supply chain, from the factory to the shop floor, including specialized transport-related services. For more information, visit our career site at DHL Careers . We have an outstanding career opportunity for a Customs Brokerage Operations Supervisor, focusing on day-to-day operational management at our Columbia, SC station.

Requirements

• Excellent understanding of US Customs Brokerage.
• 3-5 years of experience in a related area of responsibility.
• Bachelor's Degree in Business Administration, International Trade, or a related field preferred.
• Strong communication, problem-solving, and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units.

Nice To Haves

• Licensed Customs Broker (preferred).

Responsibilities

• Serve as the subject matter expert (SME) for Entry Processing operations, ensuring your team complies with DHL's global customer care standards.
• Drive high performance by ensuring your team meets customer service-related Key Performance Indicators (KPIs) while continuously enhancing the customer experience.
• Collaborate with the local central dispatching team to oversee daily freight movement, manage workflow effectively, and maintain a high level of customer satisfaction, addressing any escalated issues from your team.
• Provide expertise, critical thinking, and problem-solving skills to support the product and your Hub stations, contributing to the growth of DHL's market share.

Benefits

• Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level