Customs and Logistics Specialist II

Auria Solutions • Sidney, OH

72d • Onsite

About The Position

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.
We are currently searching for a Customer Service Representative to join our team at our Sidney Plant in Sidney, OH.

Requirements

• Associate’s degree in Business Administration or a related discipline or equivalent experience
• Proficient in Microsoft Office (Word, Excel, Powerpoint, and Outlook)
• Strong interpersonal skills, including verbal and written communications, with the ability to engage effectively with stakeholders at all levels
• Self-directed, highly organized, and detail-oriented with a proactive approach to problem-solving
• Strong working knowledge of MRP systems and EDI with customers and suppliers; experience with QAD, Plex, or SAP is a plus
• Minimum of 2 years of customer service experience (automotive industry preferred)
• Experience in logistics, customs regulations, and international trade

Nice To Haves

• Strong working knowledge of MRP systems and EDI with customers and suppliers; experience with QAD, Plex, or SAP is a plus
• Minimum of 2 years of customer service experience (automotive industry preferred)

Responsibilities

• Coordinate inbound and outbound logistics operations, including transportation and warehousing, to ensure a steady supply of products and goods.
• Optimize inventory management by overseeing the efficient transportation of raw materials, component parts, and finished goods through activities such as sourcing, receiving, procurement, and dispatching.
• Ensure strict compliance with U.S. and foreign government laws and regulations, completing all required foreign trade documentation.
• Manage international distribution transactions efficiently, ensuring accuracy in paperwork and financial processes.
• Act as a liaison between clients and customs officials, negotiating and resolving import/export and transshipment issues in a time-sensitive environment to maintain quality standards.
• Master customer systems and portals, sharing required data across departments while gathering essential customer insights for surveys and regulatory reporting.
• Collaborate closely with scheduling, manufacturing, and engineering teams to proactively resolve potential supply chain interruptions.
• Lead problem-solving initiatives to address customer delivery issues with efficiency and professionalism.
• Expedite shipments and track deliveries, ensuring consistent 100% on-time fulfilment.
• Monitor and manage EDI data, set up scheduled customer orders and forecasts to align with demand.
• Communicate proactively about potential missed shipments, providing updates to managers and customers when necessary.
• Manage weekly release requirements, ensuring suppliers receive timely procurement details via email or EDI.
• Other responsibilities as assigned by the Supply Chain Manager to support business goals.

Benefits

• An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
• Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
• Parental Leave and Adoption and Surrogacy Benefits for salaried employees
• Tuition Reimbursement available for eligible employees to continue education
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
• Salary Continuation & Long Term Disability (LTD)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees