Customization Specialist

Workwear Outfitters • Whites Creek, TN

3d • Onsite

About The Position

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee, with more than 5,500 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel. Our Purpose: “We champion and empower workers who make our world work better.” Major benefits include medical, vision and dental, Life and Disability coverage. Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others. As a Customization Specialist, you will make a meaningful impact by managing service orders and delivering exceptional customer service.

Requirements

• Must be able to lift up to 50 pounds constantly.
• Able to work OT when necessary.
• Good attention to detail.
• Must be able to read and understand option codes on Ready Service Worksheets and shipping labels.
• Able to work as part of a team and possess strong communication skills.
• Write, read, and speak English.

Responsibilities

• Manage and separate workflow coming to/from different departments
• Search for cases/orders; assisting with receiving and shipping contracted work
• Experience with computer systems: Word, Excel, AS400
• Maintain/Update reports using Excel spreadsheets
• Assist the expedite team, delivering and receiving expedite cases to/from the correct department
• Update & print customization tracking reports. Distribute to supervisors daily.
• Conduct tracking meetings with supervisors
• Track Amazon orders.
• Track and ship old orders.
• Research and log back orders.
• Order stock
• Pick same-day rush orders and inducts the others.
• Process rush orders and address changes on the FedEx machines in shipping
• Rezip stock
• Backup to the Customization Supervisor in their absence.
• Maintain a safe and clean work environment that shows pride in Workwear Outfitters and is always worthy of sharing with visitors.

Benefits

• medical
• vision
• dental
• Life and Disability coverage
• 401K
• Tuition reimbursement
• Employee Assistance Program
• Flexible Spending Accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees