Customer & Warehouse Operations Associate
About The Position
The Customer & Warehouse Operations Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link between customers, sales, vendors, and internal teams—ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience. This is not a desk-only position. The role requires frequent, hands-on physical work in a warehouse environment, including lifting and moving heavy equipment and materials. If you enjoy staying active, working with your hands, and being part of a fast-paced, team-oriented environment — this could be a great fit.
Requirements
- Full time availability for 8 hour shifts Monday - Friday, between the hours of 7:30am - 5:30pm
- Strong customer service and communication skills
- Comfortable working in both customer-facing and warehouse environments
- Detail-oriented with accurate data entry skills
- Able to work independently and as part of a team
- Comfortable using Microsoft Office and CRM/ERP systems
- Reliable, dependable, and willing to pitch in wherever needed
- High school diploma or GED required
- Strong communication and customer service skills
- Frequently lift 40–70 lbs
- Move and shelve heavy equipment manually
- Be on your feet most of the shift
- Bend, reach, and lift repeatedly
Responsibilities
- Assist customers at the counter, phone, and email
- Process orders, quotes, returns, and warranty claims
- Triage and route inbound leads; track follow-ups in CRM/ERP
- Maintain accurate customer and sales records
- Support sales documentation and quote-to-order coordination
- Pick, pack, receive, and stock inventory
- Maintain a clean and safe showroom and warehouse
- Receive and unload shipments (multiple skids at a time)
- Manually lift and move:
- Heavy boxes
- Spools of wire
- Lead acid batteries
- Cases of equipment
- Pick, pack, and stage customer orders
- Stock inventory on shelving
- Maintain a clean, organized, and safe warehouse environment
- Assist with general branch operations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
