Customer & Warehouse Operations Associate

The Staff Pad•Dunbar, WV

1d•Onsite

About The Position

The Customer Experience Associate is central to branch operations—supporting customers, enabling sales, and keeping day-to-day processes running smoothly. This role blends customer service, sales support, and warehouse operations, acting as the link between customers, sales, vendors, and internal teams.

Requirements

High attention to detail with a strong sense of urgency
Self-motivated and quick to learn
Strong communicator—professional and collaborative
Organized, dependable, and accountable
Comfortable multitasking and reprioritize throughout the day
High school diploma or equivalent
Strong communication and organizational skills
Experience with Microsoft Office and CRM/ERP systems
Ability to lift up to 70 lbs occasionally
Active role (standing, walking, bending, lifting)
Fast-paced showroom and warehouse environment

Nice To Haves

Some college or associate degree
Experience in customer service, inventory, or ERP systems

Responsibilities

Assist customers in person and over the phone with orders, quotes, and inquiries
Manage returns, exchanges, and warranty claims
Communicate proactively to resolve issues quickly
Qualify and route inbound leads (calls, email, web, walk-ins)
Maintain accurate CRM/ERP records and follow-ups
Prepare quotes and support the sales process through close
Maintain organized systems, tools, and documentation
Support vendor coordination and onboarding efforts
Identify inefficiencies and suggest improvements
Pick, pack, ship, receive, and stock inventory
Maintain a clean, safe showroom and warehouse
Step in as needed to keep operations running smoothly
Lift up to 70lbs