Customer Vehicle Service Agent (Norfolk Airport)

SIXT • Norfolk, VA

14h • Onsite

About The Position

As a Customer Vehicle Service Agent at SIXT, you will be responsible for providing top-notch service and ensuring vehicles are rental-ready for clients from around the globe. This vital role involves meticulously documenting vehicle conditions, performing thorough cleaning and maintenance, and identifying any damage. The position offers numerous development opportunities with an hourly rate of $19.50. Your duties will include ensuring every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, such as fluid levels and tire pressure. You will also inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs to keep the fleet in top condition. Additionally, you will organize the lot for smooth traffic flow, tag vehicles for maintenance, and efficiently move cars to their proper locations. You will assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information. Finally, you will shuttle cars between various locations, dealerships, and car washes, ensuring vehicles are always where they need to be and ready for the next rental.

Requirements

• You have a high school diploma or GED
• at least 1 year of experience in vehicle service or a related field
• You have strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all
• You can discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet
• You are at least 18 years old
• hold a valid driver’s license with a clean driving record
• are authorized to work in the United States without requiring sponsorship
• You can work 40 hours per week, including day or evening shifts
• are comfortable working outdoors in all types of weather conditions
• You are also physically able to move in and out of vehicles throughout your shift
• You are willing to wear a company uniform

Nice To Haves

• Experience in car rental, automotive maintenance, or dealership services is preferred
• speaking other languages is a plus

Responsibilities

• You ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience
• You inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition
• You keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently
• You assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information
• You shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental

Benefits

• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees