Customer Trainer
About The Position
About Vori Vori is transforming how independent grocers run their businesses — connecting stores, distributors, and brands to make local retail thrive. Our customers are small business owners who depend on Vori to modernize their operations, streamline ordering, and stay competitive. We’re proud to help the local grocery industry thrive, and we’re looking for people who share that mission. The Role Vori is seeking energetic, adaptable, and customer-obsessed Trainers to help our customers become experts and champions of the Vori system. This role is all about getting in the trenches with our customers — delivering engaging, effective trainings both remotely and onsite —ensuring store teams feel supported, successful, and excited about adopting Vori. We’re looking for someone who thrives in dynamic environments, loves helping people succeed, and doesn’t mind hopping on a plane to meet customers wherever they are. You’ll deliver a mix of onsite, in-store training sessions and remote virtual trainings. You’ll be an early member of our Training team, helping to shape the standard for how we educate, inspire, and support our growing grocer community.
Requirements
- 3–5 years of experience in training, customer onboarding, or retail operations (preferably in grocery, retail tech, or SaaS).
- Proven success leading both in-person and virtual trainings.
- Excellent communication and presentation skills, with the ability to simplify complex information.
- Strong technical aptitude and familiarity with CRMs and learning tools.
- Must be based in Bay Area, Southern California, the New York Tri-State area, or near a major metro airport for easy travel access.
- Valid driver’s license and ability to travel frequently.
- Engaging communicator: You make learning fun, clear, and memorable — whether in a group or one-on-one.
- Empathetic and patient: You meet customers where they are, helping them feel confident with new systems and technology.
- Adaptable and resourceful: You thrive in dynamic environments and enjoy switching between onsite visits and remote sessions.
- Hands-on learner: You take pride in mastering the product yourself and translating that knowledge into customer confidence.
- Collaborative teammate: You work seamlessly with Onboarding, Support, and Product teams to ensure a consistent customer experience.
- Flexible and dependable: You’re comfortable with travel, shifting schedules, and doing what it takes to help customers succeed.
Nice To Haves
- Grocery or retail industry knowledge a plus.
Responsibilities
- Deliver Engaging Trainings: Lead hands-on training sessions for new and existing customers — both remote and onsite — to ensure every user is confident using the Vori platform.
- Adapt to Every Audience: Adjust your teaching style to meet learners where they are — from tech-savvy users to first-time digital adopters.
- Onsite Success: Travel to customer locations to conduct go-live trainings, troubleshoot in real time, and ensure smooth system adoption.
- Customer Empowerment: Serve as a trusted guide, answering questions with empathy and patience while reinforcing best practices.
- Continuous Improvement: Gather customer feedback after sessions and share insights with the Onboarding and Product teams to improve training delivery and overall customer experience.
- Support Training Materials: Provide input to refine slides, scripts, and user guides — ensuring content stays accurate and aligned with real-world customer needs.
- Team Collaboration: Partner closely with Onboarding, Customer Success, and Product teams to stay up to date on feature changes and share customer insights.
- Travel flexibly — Work with customers across regions, focus is in Bay Area, SoCal or the Tri-State area, plus additional travel to customers outside of those locations
Benefits
- This is an opportunity to build the foundation of how Vori trains and empowers store teams within a mission-driven, fast-growing company. If you’re passionate about helping people, love being on the move, and want to make a tangible impact in local communities, we’d love to meet you.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
