Customer Technology Support Representative

Gordon Food Service • Michigan, MI

3d • Hybrid

About The Position

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications.

Requirements

• High School Diploma/Equivalent required.
• One to three years previous customer facing experience or an equivalent combination of education, training, and experience.
• In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
• Excellent customer service skills.
• Understand Web Based Customer Facing Technology
• Demonstrate excellent written, verbal, and communication skills
• Ability to multi task, prioritize and work efficiently
• Ability to collaborate in a team environment and independently
• Understands the principal and process for providing excellent customer service, including customer needs assessment.
• Ability to resolve and troubleshoot technical issues for external and internal customers.
• Understands units of measurements and general mathematics skills.
• Knowledge of Unified User Management Software
• Knowledge of mobile technology: Android and Apple devices, iOS and O/S
• Provide After Hour Support
• Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari
• 10 key data entry

Nice To Haves

• Bachelor Degree in Computer Science, Business or related field preferred.

Responsibilities

• Provide technical and how to support via telephone, email, instant message, etc.
• Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
• Provide 2 nd and 3 rd level support activity on specific applications.
• Enter call information into call tracking software efficiently and accurately.
• Mentor other Call Center staff on areas of specialty as appropriate.
• Provide external application support as applicable.
• Provide "how to" support for business and customer applications.
• Provide back up support and take overflow calls for the Customer Service Department.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees