Customer Technology QA Tester

DECOPAC INC.•Ramsey, MN

2d•Hybrid

About The Position

DecoPac, Inc. is a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in Anoka, MN we sell and distribute our products to all supermarkets, retail bakeries, and ice cream stores throughout North America. Customer Technology – Quality Assurance Tester assess the quality of systems and applications through manual testing in a fast-paced, results oriented environment. The primary goal of this position is to prevent bugs from being released into production through regular and rigorous software and hardware testing. When issues occur, the Quality Assurance Tester is diligent in resolving them in a timely manner by collaborating with colleagues in engineering, as needed. In addition, the Quality Assurance Tester performs root cause analysis to identify and implement preventative measures by providing transparency patterns and trends. This position plays a key role in improving departmental processes and procedures, change management, and development standards.

Requirements

Associate’s degree in Information Technology or Computer Science or 2-4 years of related field, or equivalent
1-3 years of experience in manual software and/or hardware testing, user acceptance testing, quality assurance, or a related technical role.
Experience executing and maintaining manual test scrips.
Experience using Jira or similar defect tracking and project management tool
Basic understanding of software development lifecycle (SDLC) and quality assurance methodologies.
Experience testing devices and applications based on Android, iOS and other operating systems
Understanding of PC's including, major browsers (IE, Firefox, Safari, Chrome) and other web- based applications
Proficient with MS Office 365, especially Excel, Outlook, Teams, SharePoint and other common office tools
Knowledge of front-end website and application testing
Ability to work onsite a minimum of three (3) days per week
Must be able to type at least 30 wpm
Exemplary Attendance and Punctuality
Ability to learn and retain new information and concepts quickly
Ability to diagnose and solve problems
Ability to self-manage workload and multiple overlapping projects
Strong interpersonal skills with the ability to relate to customers, peers, and management
Effective verbal and written communication skills
Attention to detail
Ability to play a support role within a team and work independently
A sense of intellectual curiosity and creativity
Critical thought and rational enquiry
Respect for truth and intellectual integrity
Comfort and ability to thrive in an ambiguous, shifting, and fast-paced work environment
Ability to be discrete with confidential information

Nice To Haves

Experience supporting "inkjet" based printing products a plus
IBM System (AS/400) experience a plus
Experience with Microsoft Dynamics CRM a plus

Responsibilities

Execute and maintain manual test scripts for software, hardware and consumables.
Perform functional, regression, and compatibility testing on new releases and updates.
Identify, document, track, and verify defects using the Jira issue tracking system.
Collaborate with engineering and cross-functional teams to support timely issue resolution.
Conduct root cause analysis and identify trends to support preventative and corrective actions.
Ensure all assigned testing equipment, both in-office and remote, is fully functional and tested regularly.
Maintain accurate and up to date records in the company’s equipment tracking system.
Support continuous improvement of testing processes, development standards, and change management practices,
Adhere to established quality standards, policies, and procedures.
Ability to create training content for training sessions