Customer Technology Manager

BI WORLDWIDE•Edina, MN

1d•$70,000 - $80,000

About The Position

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. Our Technology Solutions Group is seeking interest and Preferrals for a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers and is the liaison between our Client Services (sales/marketing) team and our technology team.

Requirements

BA/BS degree; highly preferred.
2-3 years of business analysis experience in a project-oriented environment.
Previous experience with relational database structures.
Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.

Nice To Haves

knowledge of Snowflake data warehouse a plus

Responsibilities

Working directly with our customers to gather and define project requirements, including assessment of data, definition of web site content, and clarification of customer reporting needs.
Analyze business requirements to build incentives to help clients meet goals and objectives.
Gain a deep understanding of client data (knowledge of Snowflake data warehouse a plus).
Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
Developing project technical timelines and collaborating with the technical team to meet those timelines.
Coordinating on-going program operations including project promotion setup, content updates, and web site testing with the project operations team.
Maintaining ongoing client and internal team relationships.
Recommending new solutions or ideas to the customer which will enhance their project and increase project revenue.
Managing the program budget, including implementing system or process efficiencies.
Participating in program/web site reviews on an as needed basis.
Travel may be required.