Customer Technology Manager

BI WORLDWIDE•Edina, MN

15h•$70,000 - $80,000

About The Position

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. Our Technology Solutions Group is seeking internal interest for a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers and is the liaison between our Client Services (sales/marketing) team and our technology team.

Requirements

BA/BS degree; highly preferred.
2-3 years of business analysis experience in a project-oriented environment.
Previous experience with relational database structures.
Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.

Responsibilities

Working directly with our customers to gather and define project requirements, including assessment of data, definition of web site content, and clarification of customer reporting needs.
Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
Recognizing the need for proactive communication and maintaining consistency in daily correspondence.
Developing project technical timelines and collaborating with the technical team to meet those timelines.
Set clear expectations with both internal and external customers.
Develop a comprehensive understanding of client programs and assess the effects of changes on downstream processes and integrations with other systems.
Coordinating on-going program operations including project promotion setup, content updates, and web site testing with the project operations team.
Build and maintaining strong and effective relationships with both our clients and internal teams.
Effectively collaborates with the team and other business units.
Suggesting innovative solutions or ideas to customers that will enhance their projects and boost revenue.
Proactively identify process improvements with a focus on accuracy, proficiency, and effective validation.
Managing the program budget, including implementing system or process efficiencies.
Manage your workload independently and delegate tasks appropriately and effectively.