Manager - Technology

Milwaukee Brewers•Wilson, NC

About The Position

The Manager - Technology is a hands-on, experienced technical role responsible for supporting all aspects of technology for Wilson Warbirds, including business operations, stadium technology, and game-day systems. This role ensures stability, security, and effectiveness of all IT services while serving as the primary escalation point for technical issues and systems planning. Working closely with a third-party technology consultant, the Manager - Technology serves as an on-site owner of technology strategy, implementation and day-to-day operations for Wilson Warbirds. The role acts as a liaison between internal staff and external vendors, assisting with troubleshooting, coordination, and execution of technology related projects.

Requirements

The ideal candidate will have a bachelor’s degree from four-year college or university and five or more years of related experience and/or training, or equivalent combination of education and experience.
A minimum of five years of experience with Microsoft Windows OS, MAC OS computer hardware, application software, managing computer networks and infrastructure is required.
A minimum of three years of experience supporting A/V equipment is also required.

Responsibilities

Serve as the primary owner of all technology and information systems supporting front office operations, stadium facilities, and game-day activities. This includes driving continuous improvement and supporting the organization’s mission both on and off the field, especially during game-day activities and special events.
Provide all levels of technical support to end users and act as the final escalation point for complex hardware, software, printers, telephony, network, POS, and A/V system issues, in coordination with vendors, external support resources, and third-party consultants.
Assisting and reviewing technology vendors and contracts for data privacy.
Manage user accounts, permissions, licensing, and access controls across all systems to ensure security, compliance, and operational efficiency.
Partner closely with third-party technology consultants to support cybersecurity best practices, including endpoint security, patch management, data protection, and staff awareness.
Collaborate with third-party technology consultants to plan, implement, maintain, and improve IT infrastructure and systems, including coordinating support efforts, projects, and troubleshooting.
Set up, configure, and maintain computer systems, printers, and other IT equipment.
Support and prepare technology systems for games, special events, and non-baseball events, including on-site troubleshooting and after-hours/game-day support.
Manage, configure, and troubleshoot both wired and wireless networking systems throughout the stadium.
Manage, configure, and troubleshoot firewall devices to ensure security best practices, including routing, DNS, and other services provided by security appliances.
Manage, configure, and troubleshoot IP-based video distribution systems.
Work closely with Baseball Technology Operations staff to ensure baseball-related systems are fully operational and to plan future upgrades and installations.
Manage, configure, and troubleshoot building systems, including HVAC controls, security camera systems, and door access control systems.
Manage, configure, and troubleshoot ticketing platform hardware, including ticket printers and computers.