Customer Technology Advisor - Security and Resiliency

Kyndryl • New York, NY

21d

About The Position

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Requirements

• Deep domain knowledge of Services offerings and technical solutions and partner platforms in the Security & Resiliency practice.
• Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale
• Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
• Strong consultative selling skills coupled with excellent business acumen – ROI, risk quantification, cost-benefit analysis
• Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting domain focus areas
• Client Relationship Management: Build and maintain strategic relationships with CISOs, CIOs, and key stakeholders.
• Team Leadership & Collaboration: Drive security awareness, training, and enablement for client teams and internal stakeholders.

Nice To Haves

• Bachelor's degree or Master’s degree
• 10 years of experience (minimum) selling cybersecurity products and services (both consulting and managed services) across verticals
• Deep knowledge and selling experience across Network, Cloud and Security Operations, specifically Zero Trust, SASE, Endpoint Protection, Identity and Access Management, Cloud Security and SOC modernization.
• Strong knowledge and sales experience with the following vendors: Microsoft, Cisco, Palo Alto, Zscaler, Akamai, Illumio, Rubrik, Commvault, Cohesity, etc.
• Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers
• Strong industry and regulatory knowledge - NIST CSF, HIPPA, PCI-DSS, DORA, etc.

Benefits

• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees