Customer Svcs Specialist Senior
About The Position
This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for both the Ridgewater College Bookstore and Business Office on the Hutchinson Campus. This position requires a strong working knowledge of bookstore operations and merchandise purchasing and inventory management. Under limited supervision, the role supports bookstore functions including merchandise coordination, inventory tracking, online order fulfillment, and financial transactions. Additionally, the position provides cashiering assistance to the Business Office, including receipting tuition and fee payments, processing general receipts, and supporting monthly financial tasks. The position requires strong problem-solving skills, attention to detail, and the ability to analyze and exercise sound professional judgment while working independently in a fast-paced, student-centered environment.
Requirements
- Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
- Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers’ questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists
- Knowledge of math sufficient to make change, apply simple formulas, calculate account balances, and amounts owed
- Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems.
- Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents
- Ability to organize and prioritize tasks independently, follow oral and written instructions, and adapt to changing workloads and deadlines.
- Knowledge of maintaining and updating inventories or equipment, supplies, and commodities.
Nice To Haves
- AA/AS Accounting and/or Marketing.
- Experience or education in bookkeeping/accounting/marketing.
- Ability to organize, prioritize and work under pressure to meet deadlines as well as acquire new skills and knowledge to adapt to changes in position.
- Knowledge of Workday, Microsoft Outlook, Internet, Credit Card Systems, and ImageNow.
- Knowledge of MBS Computerized Inventory/Point of Sale Control System.
- Ability to work collaboratively with others throughout the department and campus.
- Ability to develop and document procedures, recommending best practices and revisions as requirements and technology changes.
- Knowledge of and interest in diverse cultures and populations
Responsibilities
- Provide frontline assistance to prospective and current students, staff, faculty, and the public.
- Manage bookstore related financial transactions and support college shipping needs.
- Manage merchandise purchasing and inventory operations.
- Provide Support for collegewide cashiering and accounting.
- Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Benefits
- 11 paid Holidays
- Vacation Time
- Sick Time
- six weeks of Paid Parental Leave
- low cost medical and dental insurance with low deductibles ($250 - $1500)
- a Pension Plan
- 457(b) and 403(b) retirement plans and other retirement investment options
- pre-tax medical and dental expense (with roll-over option) and dependent care accounts
- employer paid life insurance
- short and long term disability
- professional development and a tuition waiver program for employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
