Customer Svcs Specialist Int (Library and Student Support Specialist)

Minnesota State Colleges and Universities•Pine City, MN

4d•$21 - $28

About The Position

The Library and Student Support Specialist serves to assist and empower students in reaching their academic and personal goals by supporting access to library resources, research guidance, and integrated learning support services. This role contributes to a welcoming, inclusive, and student-centered environment that promotes information literacy, critical thinking, and independent learning. By working collaboratively with students, faculty, and staff, the position supports initiatives that enhance student engagement, retention and overall success.

Requirements

Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction.
Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
Knowledge of math sufficient to maintain complete and accurate financial records and balance and resolve discrepancies
Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
Ability to accurately input, verify, and edit electronic data.
Strong attention to detail and organizational skills.

Nice To Haves

Two years of experience in an administrative support role, or two years of experience working in an academic library
Broad based education sufficient to assist instructors and students with research projects.
A bachelor’s degree in information technology, education, or the humanities
Experience and/or working knowledge of library Dewey Decimal Classification (DDC) system and electronic library systems.
Experience with library operations including cataloging, process acquisitions of materials, and locating existing materials.
Demonstrated ability to learn new and evolving library and computer technologies.

Benefits

11 paid Holidays
Vacation Time
Sick Time
six weeks of Paid Parental Leave
low cost medical and dental insurance with low deductibles ($250 - $1500)
a Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
pre-tax medical and dental expense (with roll-over option) and dependent care accounts
employer paid life insurance
short and long term disability
professional development
a tuition waiver program for employees and their dependents