Customer Svc Rep- Natl Accts

Ben E. Keith Company•New Brockton, AL

About The Position

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine. We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906. The purpose of the Customer Service Representative - National Accounts is to perform day-to-day account management responsibilities to foster and ensure positive client relationships with BEK customers. This job requires excellent people skills. You must respond in a friendly and accommodating manner to customer’s daily challenges and questions via telephone and email. This person must possess the ability to work in a fast paced environment. This position will require that you learn specific knowledge of customers’ order guides and practices. • Covers will call counter (if needed) • Responsible for special shipment of customer orders using, UPS, FedEx, or Parcel Post • Covers National Account Manager vacations and sick leave • Interact with clients on assigned accounts to maintain positive relationships with BEK customers and ensure the fulfillment of the customer agreement. • Discuss any outstanding issues with the customer to ensure customer satisfaction. • Consult with Unit Level Supervisor to resolve customer issues and/or complaints. • Monitor order activity to ensure accurate purchasing and customer satisfaction. • Review and monitor orders daily to ensure accuracy in products and purchasing amounts. • Check out-of-stock items daily and perform necessary action to ensure resolution. • Perform follow-up as needed. • Perform daily operational activities, inventory management and reporting. • Review the GP Daily Exception report and resolve issues as they arise. • Manage the inventory process, including new item introduction and LTO product monitoring. • Work with the Transportation and Operations Managers to resolve transportation and other operational issues. • Monitor inventory issues and work with the Inventory Manager to resolve as appropriate. • Perform additional duties as directed by the National Accounts Manager.

Requirements

Data Entry and computer skills required
Ability to follow directions and operational guidelines
Solid interpersonal skills
Enthusiastic self-starter
Ability to receive and follow directions
Ability to multi-task
Good written/verbal communication skills
Customer-focused
Strong attention to detail
Excellent work ethic
High School diploma or GED required

Nice To Haves

Previous Food service experience and food product knowledge a plus

Responsibilities

Covers will call counter (if needed)
Responsible for special shipment of customer orders using, UPS, FedEx, or Parcel Post
Covers National Account Manager vacations and sick leave
Interact with clients on assigned accounts to maintain positive relationships with BEK customers and ensure the fulfillment of the customer agreement.
Discuss any outstanding issues with the customer to ensure customer satisfaction.
Consult with Unit Level Supervisor to resolve customer issues and/or complaints.
Monitor order activity to ensure accurate purchasing and customer satisfaction.
Review and monitor orders daily to ensure accuracy in products and purchasing amounts.
Check out-of-stock items daily and perform necessary action to ensure resolution.
Perform follow-up as needed.
Perform daily operational activities, inventory management and reporting.
Review the GP Daily Exception report and resolve issues as they arise.
Manage the inventory process, including new item introduction and LTO product monitoring.
Work with the Transportation and Operations Managers to resolve transportation and other operational issues.
Monitor inventory issues and work with the Inventory Manager to resolve as appropriate.
Perform additional duties as directed by the National Accounts Manager.