CUSTOMER SVC/ASST DEPT LEADER
About The Position
This position is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. The role involves assisting the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing and supervising functions for the Front-end department. It also supports day-to-day Front-end operations and assists with the execution of best practices and standards, while embracing the Customer 1st strategy and demonstrating company core values. Smith’s Food and Drug, based in Salt Lake City, Utah, merged with The Kroger Company in 1998 and serves customers in over 140 stores across multiple states. As part of the Kroger family, the company aims to feed the human spirit by bringing diverse teams together with a passion for food and people, creating amazing experiences for customers, communities, and associates. The company emphasizes providing opportunities for growth and success, offering a fresh opportunity for those seeking part-time positions or new career paths.
Responsibilities
- Create an outstanding customer experience through exceptional service
- Establish and maintain a safe and clean environment that encourages our customers to return
- Assist the department manager in reaching sales and profit goals established for the department
- Monitor all established quality assurance standards
- Assist in directing and supervising all functions, duties and activities for the Front-end department
- Support the day-to-day functions of the Front-end operations
- Assist with the execution of best practices, goals and Front-end standards established for the department
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
