CUSTOMER SVC/ASST DEPT LEADER

The Kroger Co. • Colby, KS

3h • Onsite

About The Position

This role focuses on creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. The Assistant Department Leader will assist the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing/supervising all functions of the Front-end department. Key responsibilities include supporting day-to-day Front-end operations and executing best practices and standards. The position emphasizes embracing the Customer 1st strategy, encouraging excellent customer service, and demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Dillons, based in Hutchinson, Kansas, merged with The Kroger Company in 1983 and now serves customers in over 60 stores across Kansas. As part of the Kroger family, the company aims to 'Feed the Human Spirit' by bringing diverse teams together with a passion for food and people, creating amazing experiences for customers, communities, and associates. The company values its employees, offering opportunities for growth and development for those who are caring, purpose-driven, and eager to learn, whether seeking part-time or full-time career paths.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Assist in directing and supervising all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees