Customer Support (38055)

Emser Tile•Lenexa, KS

7d•Onsite

About The Position

This is a full-time Customer Support position based in Lenexa, KS, focused on assisting in the day-to-day functioning of the branch. The role involves direct customer interaction, relationship building with contractors, handling phone calls, resolving complaints, and supporting order processing. The individual will also work closely with the Operations Manager to ensure high-quality customer service and may be required to assist in the warehouse as needed.

Requirements

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment
Detail oriented and self-starter
Ability to maintain a professional work environment at all times
Excellent interpersonal communication skills
High school diploma, general education degree or equivalent
Ability to flex into the Warehouse as needed by Operations Team
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice To Haves

Forklift experience a plus
Building and product knowledge a plus

Responsibilities

Assist in day-to-day functioning of branch
Greet customers warmly and ascertain reason for visiting
Build relationships with contractors
Answer all calls to Branch promptly and assist accordingly
Direct customers to the appropriate team member
Use telephones to reach out to customers and verify order and account information
Resolve customer complaints via phone, email, mail, or social media
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered
Assist with placement of orders, refunds, or exchanges