Customer Support (38040)

Emser Tile•Oklahoma City, OK

23h•Onsite

About The Position

This position is for a Customer Support role focused on assisting in the day-to-day functioning of a branch, greeting customers, building relationships with contractors, and managing customer inquiries via phone, email, mail, or social media. The role involves directing customers, verifying order and account information, resolving complaints, providing branch information, and assisting with orders, refunds, or exchanges. The environment is described as a sales, retail, or distribution setting.

Requirements

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment
Detail oriented and self-starter
Ability to maintain a professional work environment at all times
Excellent interpersonal communication skills
High school diploma, general education degree or equivalent
Ability to flex into the Warehouse as needed by Operations Team
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice To Haves

Forklift experience a plus
Building and product knowledge a plus

Responsibilities

Assist in day-to-day functioning of branch
Greet customers warmly and ascertain reason for visiting
Build relationships with contractors
Answer all calls to Branch promptly and assist accordingly
Direct customers to the appropriate team member
Use telephones to reach out to customers and verify order and account information
Resolve customer complaints via phone, email, mail, or social media
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered
Assist with placement of orders, refunds, or exchanges