Customer Support (917)

American Builders and Contractors Supply Co•Beloit, WI

About The Position

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. We know you’re going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

Requirements

1-2 years Help Desk or Customer Service experience
Excellent Customer Service skills are required
Self-Motivated
Time Management Skills
Detail orientated & thorough
Great Organization and Research Skills
Experience with accepting large volumes of incoming calls and emails

Responsibilities

Responsible for handling routine customer service inquiries via phone, chat, and email
Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
Accepts and processes customer payments
Offer guidance on processes and troubleshoot common questions on programs and systems used