Customer Support Technician

Curve Dental • Provo, UT

134d

About The Position

Product specialist for our applications for dental offices. (Tier 1) Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative Connecting to clients via remote software

Requirements

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Self Manage Workload (Prioritization, Time Management)
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Nice To Haves

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees