Customer Support Technician

W S DARLEY & CO•Chippewa Falls, WI

About The Position

Since 1908, Darley, a family-owned business, has driven steady growth while passionately serving the world’s first responder and tactical communities by providing high quality, safe and innovative products with unmatched commitment and service. Corporate headquarters is in Itasca, Illinois, while state of the art R&D and manufacturing operations are in Chippewa Falls, Wisconsin, and Janesville, Iowa. The Pump Division, located in Chippewa Falls, WI is currently seeking a Customer Support Technician to add to its team. This Job is located in Chippewa Falls, WI. Benefits: Job Stability with industry leader, health Insurance, including medical, dental and vision, life Insurance, short term disability, long term disability, 401k match, 401k profit sharing, tuition reimbursement, nine paid holidays, generous PTO policy, bonus structure, boot reimbursement, company picnics/ holiday parties, safety incentives and so much more! General Responsibility: Shall Serve as the first line of communication for our Sales Team and customers regarding pumps and pump parts; including repairs and general operating and maintenance questions.

Requirements

Associate degree in a mechanical, technical or business field related to manufacturing or equivalent experience.
Mechanical aptitude, Troubleshooting, Diagnostic and communication skills
Understanding of Enterprise Resource Planning Systems (JD Edwards experience is a plus)
Microsoft office suite experience

Responsibilities

Respond to inquiries/ questions regarding part and pump quotes and orders and the repair and general operation of Darley pumps and parts, for both commercial and government accounts.
Provide customer with necessary information to help them determine what is needed for repair or replacement or the general operation of Darley pumps, accessories or parts.
Enter quotes for parts and accessories, including costs and lead times, and the shipping charges as requested.
Enter parts orders
Enter pump orders
Enter parts that were not needed or for repair or warranty
Provide customers with information for our service centers to repair their pump
Enter repair orders when customer wants Darley to do repairs
Respond to inquiries/ questions concerning maintenance or repair of Darley Products
Improve processes within the department, leading small to medium scope projects that enhance customer experience and reduce internal labor input.
Provide follow-up information for any of the above