Customer Support Technician
About The Position
ATEQ, founded in 1975, revolutionized production line leak detection with computerized, automated, calibrated, and traceable equipment. With an international network in over 40 countries, ATEQ serves more than 5,000 customers, including major multinational companies, and has sold over 100,000 Leak and Flow Test instruments. The company is a global family driven by passion, perseverance, innovation, customer-focus, and a global family ethos. The Customer Support Technician will be responsible for handling in-house and onsite repairs and calibrations of ATEQ Leak and Flow quality testing instruments.
Requirements
- Associate degree or higher in Mechanical, Electrical or Electronics Technology
- Two years of relevant experience
- Technical background with the ability to operate various types of service and calibration equipment.
- Excellent verbal and written communication skills.
- Experience in direct face to face customer service on and off site
- Ability to follow processes with attention to detail.
- Valid Drivers License
Responsibilities
- Service and calibration of ATEQ products returned from customers.
- Application design and set up for new and existing ATEQ and VIC equipment.
- Travel to customers for onsite service, calibration, and tech support.
- Maintain proper documentation of services.
- Answer service-related phone calls from customers.
- Troubleshoot customer issues over phone or email.
- Perform ISO 17025 Calibrations according to the procedures.
- Make follow up calls to customers with recently serviced instruments.
- Quote repairs/calibrations in the workshop or onsite
- Assist in integration of ATEQ and VIC customer support departments
- Assist in Design and engineering for sales team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
