Customer Support Technician II (T2)

Applied Materials • Hillsboro, OR

2d • $20 - $28

About The Position

As a Field Service Technician, you'll serve as Applied Materials direct liaison with our Field Service Engineers to maintain the customer’s equipment through preventive maintenance activities. By collaborating closely with our customers and Field service engineers to maintain Applied Materials equipment, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.

Requirements

• Mechanical aptitude
• Willing to learn and maintain electrical, mechanical and vacuum systems
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Nice To Haves

• 1–2 years of work experience in customer/field service support, or a related technical field
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics preferred
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Responsibilities

• Collaborate with Field Service Engineers [Customer Engineers] in maintaining customer equipment
• Use digital analytics to assist in understanding maintenance activities and methods to improve performance
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Field Service Engineers [Customer Engineers]
• Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed