Customer Support Tech II

Verisk Analytics • Lehi, UT

1d

About The Position

We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions-oriented experience. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.

Requirements

• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
• Comfort using computers, mobile devices, and mobile applications in a support environment
• College-level coursework and/or equivalent professional experience
• Minimum of 2 years of experience in a call center or phone-based customer service role
• A customer-first mindset with a genuine desire to help and problem-solve

Responsibilities

• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
• Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
• Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
• Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
• Assist with the creation and distribution of customer training tools and resources
• Collaborate with teammates and contribute to a supportive, service-driven team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees