Customer Support Specialist

Serenity Mental Health Centers•Phoenix, AZ

8h•Onsite

About The Position

As a Customer Support Specialist, you will work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress. You will be a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish. Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. The team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.

Requirements

2+ years of full-time professional experience (any industry)
Clear and professional communication skills, both verbal and written
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to coaching and feedback
Authorized to work in the United States
Ability to pass a background check and drug screening

Nice To Haves

Experience in customer service or hospitality
Experience in retail or sales support
Experience in education or coaching
Experience in caregiving or other people-focused environments
Enjoy helping others feel comfortable, encouraged, and motivated

Responsibilities

Provide one-on-one support to individuals during scheduled sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants using positive practices such as journaling, goal setting, and reflection
Maintain accurate session notes and share updates with team members
Help create a welcoming, respectful environment where people feel comfortable and supported