Customer Support Specialist

Xylem Water Solutions•San Antonio, TX

44d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach. This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply—even if you don't meet every requirement. Key Responsibilities Order Management Process product and service orders via direct customer contact or sales input Monitor and maintain order backlog; communicate proactively about order status and changes Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines Maintain customer files with contracts, quotes, and relevant documentation Customer Billing Resolution Investigate and resolve billing disputes in coordination with A/R collections team Sales Support Provide product availability, pricing, and formal quotations Support sales teams and customers with both pre- and post-order needs Team Collaboration Provide backup coverage within the team and across departments as needed Participate in new initiatives and contribute to process improvements Role Focus Not a call center role Heavy involvement in project order entry, issue resolution, and internal order handling Orders often span long lead times and may require engagement until start-up—sometimes up to two years later Qualifications & Skills Required: 0-2+ years of experience in customer service, order management, or sales support Strong customer service background with proactive communication skills Technical aptitude and problem-solving mindset Strong verbal and written communication skills Ability to work cross-functionally in a matrixed organization Proficiency in Microsoft Office applications Preferred: Experience with CRM systems (Salesforce.com preferred) Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools) Mechanical aptitude Key Competencies Customer-centric mindset with a strong focus on service quality Willingness to ask questions and take initiative Continuous improvement orientation Ability to collaborate across boundaries and functions Compensation & Benefits The estimated pay for this position is $20.00/hour. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there's an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here - Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)

Requirements

0-2+ years of experience in customer service, order management, or sales support
Strong customer service background with proactive communication skills
Technical aptitude and problem-solving mindset
Strong verbal and written communication skills
Ability to work cross-functionally in a matrixed organization
Proficiency in Microsoft Office applications

Nice To Haves

Experience with CRM systems (Salesforce.com preferred)
Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools)
Mechanical aptitude

Responsibilities

Process product and service orders via direct customer contact or sales input
Monitor and maintain order backlog; communicate proactively about order status and changes
Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
Maintain customer files with contracts, quotes, and relevant documentation
Investigate and resolve billing disputes in coordination with A/R collections team
Provide product availability, pricing, and formal quotations
Support sales teams and customers with both pre- and post-order needs
Provide backup coverage within the team and across departments as needed
Participate in new initiatives and contribute to process improvements