Customer Support Specialist (AP1) - NE Region
About The Position
Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you! OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov . Follow us on social media @OhioOOD! Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is amongst the top-ranked state agencies implementing inclusive and accessible planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve. If you require an accommodation based on a disability for any step of the selection process, please contact [email protected] so proper arrangements can be made.
Requirements
- -1 year training or 1 year experience in secretarial science or business office applications.
- -OR equivalent of education and/or experience per Minimum Class Qualifications noted above.
- Job Skills\: Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication
Responsibilities
- Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
- Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
- Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
- Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
- Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.
Benefits
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
