Customer Support Specialist

Catch Vibe Voice • Birmingham, AL

4d • $49,000 - $53,000

About The Position

We are seeking a Customer Support Specialist to join our growing team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring their questions are resolved efficiently and their experience with our services remains positive and seamless. This position is ideal for individuals who are detail-oriented, solution-focused, and passionate about delivering excellent service.

Requirements

• Strong verbal and written communication skills
• Ability to remain professional, organized, and calm in fast-paced environments
• Excellent problem-solving and time management abilities
• Attention to detail and commitment to accuracy
• Comfortable working independently and as part of a team

Responsibilities

• Provide timely and professional support to customers via phone, email, or internal systems
• Address inquiries, concerns, and service requests with accuracy and care
• Maintain clear and detailed records of customer interactions
• Collaborate with internal teams to ensure smooth issue resolution
• Uphold company standards for communication, quality, and professionalism
• Identify opportunities to improve customer experience and service processes

Benefits

• Competitive salary ($49,000 – $53,000)
• Opportunities for professional growth and career development
• Supportive and collaborative work environment
• Skill-building and continuous learning opportunities
• Stable full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed