Customer Support Specialist - Boise

Universal Energy Solutions • Boise, ID

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About The Position

Join a growing home services team supporting customers across Idaho. You will handle inbound questions, coordinate follow-up, and help customers resolve account and scheduling issues with empathy and precision.

Respond to phone and email inquiries, document account updates, coordinate with operations, and maintain accurate customer records across scheduling and CRM systems.

Support homeowners and service customers across the Boise market with billing, scheduling, and account assistance. This role focuses on clear communication, follow-through, and steady issue resolution.

Handle inbound customer questions, document updates in CRM systems, coordinate service follow-up, and partner with field operations to resolve account and scheduling issues.

Requirements

• Two or more years of customer support experience
• Strong written communication
• Comfort with fast-paced service environments
• Reliable attention to detail
• Strong communication
• Reliable execution
• Collaboration across teams
• Consistent focus on customer outcomes

Responsibilities

• Respond to phone and email inquiries
• Document account updates
• Coordinate with operations
• Maintain accurate customer records across scheduling and CRM systems
• Handle inbound customer questions
• Coordinate service follow-up
• Partner with field operations to resolve account and scheduling issues

Benefits

• Medical
• Dental
• Paid time off
• 401(k)
• Structured onboarding with coaching from experienced support leads
• Vision
• Paid training
• Structured onboarding with an experienced support team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed