Customer Support Specialist

TEKsystems • Town of Wappinger, NY

7d • $17 - $20 • Onsite

About The Position

We are seeking a customer-focused, organized, and motivated professional to join our team as a Customer Support Specialist – Tier 1. This role is ideal for someone who enjoys helping people, thrives in a structured office environment, and is looking to build a strong foundation in business operations. It is an excellent opportunity for individuals pursuing or interested in Business Administration, offering hands-on experience in areas such as customer support, scheduling, documentation, workflow management, and office coordination. You will serve as the first line of support for our customers, providing exceptional service while developing skills that can lead to future advancement in operations, project management, or client services.

Requirements

• Strong customer service background with excellent communication skills
• Positive, professional, and approachable demeanor
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Comfortable working independently and in a fast-paced environment

Nice To Haves

• Experience in healthcare, medical device, or technical support environments
• Familiarity with scheduling or project coordination tools
• Interest in Business Administration, office operations, or organizational management
• Coursework, internship experience, or foundational knowledge related to business, operations, or office administration

Responsibilities

• Serve as the initial point of contact for customer calls and emails, providing friendly and professional support
• Process customer orders accurately and maintain detailed, organized records
• Assist with scheduling, documentation, and coordination to support project timelines
• Prepare, organize, and distribute materials for internal teams and customers
• Support day-to-day office operations and administrative tasks, building skills relevant to business administration
• Communicate proactively with customers to provide updates, troubleshoot issues, and ensure satisfaction
• Contribute to improving workflow processes and documentation practices
• Collaborate with internal teams to support reporting, tracking, and coordination activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees