Customer Support Specialist

Captura Hall • Grand Rapids, MI

1d • $62,000 - $66,000

About The Position

We are seeking a Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring that every interaction reflects our commitment to excellence. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Previous experience in customer support or client-facing roles.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to remain calm under pressure.
• Proficiency with CRM systems and basic technical troubleshooting.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information, guidance, and troubleshooting to resolve customer issues.
• Escalate complex cases to appropriate teams when necessary.
• Document customer interactions and feedback to improve processes.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain a positive, empathetic, and professional attitude at all times.

Benefits

• Competitive salary ($62,000 – $66,000 annually).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Growth potential within the company.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level