Customer Support Specialist

Whop • Brooklyn, NY

14d • $48,000 - $48,000 • Remote

About The Position

As a Customer Support Specialist, your mission is to give Whop users the best support on the internet. You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users’ support expectations are wildly exceeded. This role reports to the Head of Trust.

Requirements

• You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role
• You are familiar with Whop, either as a buyer or as a seller
• You are utterly insane at everything you do and have an exceptional work ethic
• You have strong communication skills and instant response times
• You have high attention to detail; you care deeply about correctness
• You are low-ego, non-performative, and process-driven
• You love getting creative and doing anything it takes to solve a hard problem
• You are scrappy and have a bias for action: no task too small, no idea too big

Responsibilities

• Be the first point of contact for users and creators, managing inquiries via Intercom.
• Troubleshoot and resolve issues with clear, easy-to-follow guidance.
• Work with the team to tackle complex problems and escalate when necessary.
• Keep customer satisfaction high with responsive, effective, and friendly support.
• Jump into team meetings and help us continuously improve our support game.
• Get creative - you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees