Customer Support Specialist

Access Systems - Sales & Administration • Waukee, IA

6h • $21 • Onsite

About The Position

Access Systems, a dynamic and fast-growing technology company, is hiring a Customer Support Specialist. This role supports our customers and internal teams by managing monitoring software, assisting with supply programs, and ensuring accurate account setup and follow-through. Compensation up to $21/hour.

Requirements

• 1–3 years of office or customer support experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to think on your feet when working with customers.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Respond to customer inquiries related to print monitoring and automated toner services.
• Contact customers to install or reinstall monitoring software and provide ongoing support.
• Investigate and resolve monitoring disconnects to keep customer accounts running smoothly.
• Enter and update account information accurately and promptly.
• Answer overflow calls and support supply-related requests as needed.

Benefits

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed