Customer Support Specialist

Wheel

24d • $22 - $25 • Remote

About The Position

As a Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience. From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience.
If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!

Requirements

• 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
• Experience with ZenDesk is a must
• Great people skills found in empathy, ability to build trust and patience
• Clear communication; excellent verbal and written skills
• Ability to manage escalations

Nice To Haves

• Experience in Health Care is a plus

Responsibilities

• Triage or respond to second level Zendesk support tickets within SLA guidance
• Answer incoming calls from our clients, patients, and pharmacies
• Handle more complex technical troubleshooting and sensitive situations
• Problem solve and de-escalate
• Effectively escalate tickets past the tier 2 queue if required
• Work cross functionally with other teams when required to solve an issue
• Vet and submit JIRA tickets for Engineering and Operations teams

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees