Customer Support Specialist

Sensoryeffects • Maryland Heights, MO

5d

About The Position

This position handles all order processing for current accounts as well as new business while providing support to all managers for sales reporting, projects and other sales requirements needed.

Requirements

• Proactive, communicative, pleasant and thorough email and telephone skills
• Experience and success working with customers
• Knowledge as user of ERP system
• Independent, proactive and accuracy in responsibilities
• College degree preferred, but High School diploma or GED acceptable
• Manufacturing experience preferred

Nice To Haves

• Manufacturing experience preferred
• College degree

Responsibilities

• Responsible for responding to all E-mail, Fax, or Telephone inquiries of product, price, shipping costs, and documentation
• Proactively follow-up with customers on inquiry status
• Proactively seek orders based upon inquires and prior demand
• Process Orders:
• Responsible for assigning shipping and payment terms including credit applications if required
• Updates all customer specific order instructions
• Enters all orders into the ERP system
• Works with production for Forecast/inventory needs
• Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments
• Communicates all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people
• Reviews all past due invoices, makes collection calls if accounting is unable to receive a response
• Performs all other duties as requested by management staff
• Comply with all policies and procedures of the Corporation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED