Customer Support Specialist

Serenity Mental Health Centers•Superior, CO

4h•Onsite

About The Position

Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported. As a Customer Support Specialist, you’ll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress. You’ll be a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish. Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.

Requirements

2+ years of full-time professional experience (any industry)
Clear and professional communication skills, both verbal and written
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to coaching and feedback
Authorized to work in the United States
Ability to pass a background check and drug screening

Responsibilities

Provide one-on-one support to individuals during scheduled sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants using positive practices such as journaling, goal setting, and reflection
Maintain accurate session notes and share updates with team members
Help create a welcoming, respectful environment where people feel comfortable and supported