Customer Support Specialist

Xylem•San Antonio, TX

3d•$20

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You’ll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach. This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply—even if you don’t meet every requirement.

Requirements

0–2+ years of experience in customer service, order management, or sales support
Strong customer service background with proactive communication skills
Technical aptitude and problem-solving mindset
Strong verbal and written communication skills
Ability to work cross-functionally in a matrixed organization
Proficiency in Microsoft Office applications

Nice To Haves

Experience with CRM systems (Salesforce.com preferred)
Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools)
Mechanical aptitude

Responsibilities

Process product and service orders via direct customer contact or sales input
Monitor and maintain order backlog; communicate proactively about order status and changes
Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
Maintain customer files with contracts, quotes, and relevant documentation
Investigate and resolve billing disputes in coordination with A/R collections team
Provide product availability, pricing, and formal quotations
Support sales teams and customers with both pre- and post-order needs
Provide backup coverage within the team and across departments as needed
Participate in new initiatives and contribute to process improvements
Heavy involvement in project order entry, issue resolution, and internal order handling
Orders often span long lead times and may require engagement until start-up—sometimes up to two years later