Customer Support Specialist

Clarion Housing Group

2d • Hybrid

About The Position

Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We’re seeking several Housing professionals and Customer Service Specialists to join our team in either Islington or Morden. This is a multi‑case management role that requires confident decision‑making and the ability to manage a varied and often complex caseload. Strong communication skills are essential, as you’ll work closely with internal teams and external agencies, and contribute to active learning and knowledge‑sharing to support continuous improvement. We’re looking for candidates with housing technical experience, including an understanding of tenancy management, enforcement and relevant legislation. You should be able to interpret policy, apply guidance accurately, and make informed decisions that balance customer needs and organisational responsibilities. Accuracy, attention to detail, and the ability to work to a high standard in a busy environment are key. You’ll need to manage your time effectively and stay adaptable as priorities shift. Confidence in making sound judgments and taking ownership of your cases is essential. We want people who can build strong relationships and create a positive experience for our residents. Full training will be provided to help the right candidates develop and thrive within the team. If you believe you have the qualities we’re looking for and want to work for an organisation that makes a real difference, we’d love to hear from you. As you can imagine, the full job description includes lots more detail, so please check it out before applying – Customer Support Specialist. Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Requirements

• Housing technical experience, including an understanding of tenancy management, enforcement and relevant legislation
• Ability to interpret policy and apply guidance accurately
• Ability to make informed decisions that balance customer needs and organisational responsibilities
• Accuracy and attention to detail
• Ability to work to a high standard in a busy environment
• Effective time management skills
• Adaptability as priorities shift
• Confidence in making sound judgments and taking ownership of cases
• Ability to build strong relationships and create a positive experience for residents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees