Customer Support Specialist

Tint

3d•$50,000 - $78,000•Remote

About The Position

Tint is building modern insurance infrastructure that enables brands to offer embedded insurance simply and seamlessly. Our Customer Support team plays a critical role in delivering on our Customers First philosophy — we start with the customer’s point of view in everything we do. As a Customer Support Specialist, you’ll join a small, highly collaborative team, where your voice and impact will matter every day. You’ll serve as the front line for our policyholders, helping resolve issues, clarify coverage, resolve billing issues, and ensure a smooth insurance experience. This role is ideal for someone who thrives in fast-moving environments, communicates complex insurance concepts clearly, and takes pride in delivering thoughtful, high-quality support.

Requirements

Active P&C License
3+ years of customer support experience
1+ year of experience supporting insurance products (P&C preferred)
Professional fluency in Spanish, with the ability to discuss insurance coverage, policy terms, and claims processes confidently
Excellent written and verbal communication skills
Strong phone support and active listening skills
High attention to detail and strong organizational skills
Analytical mindset and problem-solving ability
Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace

Nice To Haves

Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
Experience in an insurtech or startup environment
Experience working remotely
Experience improving support workflows or documentation

Responsibilities

Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
Document all customer interactions thoroughly in our internal systems
Escalate complex issues as appropriate
Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
Communicate complex insurance topics in plain language to ensure customer understanding
Support both English- and Spanish-speaking customers with professional fluency
Maintain a strong working knowledge of Tint’s products, services, and policy guidelines
Partner with Operations to keep support tools and workflows up to date
Contribute to the development and refinement of support processes, documentation, and policies
Help scale best practices as the Customer Support function grows

Benefits

Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve almost got a free vacation somewhere cool!

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