Customer Support Specialist- RMT

AutoTec•Birmingham, AL

34d•$20 - $20•Onsite

About The Position

Answer incoming calls and emails from automobile auctions and/or insurance carriers, who utilize AutoCheck Vehicle History Service, a leader in its industry. Charged with researching/resolving issues to maintain a high level of service and retain customers.

Requirements

High school diploma or equivalent
Two years’ work experience, especially supporting business-to-business customers
Knowledge of Microsoft Office products
Strong service orientation skills
Able to work independently and in a team-oriented, collaborative environment
Excellent communication skills- oral and written and data entry skills
Able to be self-motivated and directed
Detail oriented, analytical mindset
Able to prioritize, multitask, and handle shifting priorities
Able to handle calls efficiently and deliver information professionally

Nice To Haves

Associate or bachelor’s degree preferred
Fluent in Spanish
Experience in a call center
Automotive or auction experience

Responsibilities

Answer incoming calls and emails regarding the AutoCheck report for clients
Resolve issues in a timely manner
Investigate records in question; may require emails/calls to research issue
Take detailed notes
Research and resolve problems using multiple sources
Ensure data/new information and corrections are input into the system in a timely manner
Work with co-workers – backup others, troubleshoot problems
Escalate issues and inform Supervisor about problems, system bugs and needs for enhancements
Perform other duties to support effective department performance
Assist with communication as needed on company events
Represent company positively