Customer Support Specialist
NTN Bearing Corporation•Mount Prospect, IL
•$22 - $26•Hybrid
About The Position
The Customer Support Specialist (CSS) is the customer’s main point of contact. New hires to the position will go through a training period in a “Solutions” role to support the Industrial Aftermarket Sales. The CSS will manage and handle customer issues after receipt of order. Includes but is not limited to returns, payment disputes, credits, debits and order discrepancies: receiving and pricing. Internal customer support includes but is not limited to purchase order entry, resolving EDI bombs, working and managing reports, and managing customer accounts.
Requirements
- Bachelor’s Degree preferably in business - one to five years in related experience; or five to eight years of related experience or some equivalent combination
- Demonstrated proficiency with the ability to engage and diffuse dissatisfied customers
- Professionally represent the customer when interacting with other departments
- The ability to work independently and as a member of the team
- Comprehensive product knowledge with a firm understanding of where to go to find solutions
- Strong written and verbal communication skills
- Effective organizational and time management skills with the ability to multi-task
- Previous experience with ERP System, JD Edwards experience is a plus.
- Intermediate Excel and Word Skills
Nice To Haves
- Previous experience with ERP System, JD Edwards experience is a plus.
Responsibilities
- Provide quality service to customers
- Expedite and work to fill back-orders as well as orders placed at lead time
- Respond to inventory inquiries and support inside Sales
- Successfully interchange product, process and manage purchase orders
- Support our customers by successfully answering live chats on DOL (Distributor-On-Line)
- Support our customers by successfully answering calls in the IAM CR queue
- Submit credit/debit requests and return bearing authorizations (RBA’s)
- Investigate and close payment disputes (PD’s)
- Submit and close WHD’s (warehouse discrepancies)
Benefits
- choice of medical plans
- dental
- vision
- life and disability insurance
- a cash matching 401(k) Plan
- separate company contribution to your 401(k)-retirement account
- paid vacation
- additional paid time off during the major holiday season
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
