Customer Support Specialist

Alphabe Insight Inc • Rochester, NY

2d • $50,000 - $55,000

About The Position

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. In this role, you will be the primary point of contact for our clients, ensuring a positive and seamless experience through clear communication, efficient problem-solving, and consistent follow-up. This position is ideal for individuals who take pride in delivering high-quality support and thrive in a client-focused environment.

Requirements

• Strong written and verbal communication skills
• Professional demeanor with a customer-first mindset
• Excellent organizational and time-management abilities
• Ability to multitask and adapt in a fast-paced environment
• Basic computer proficiency and ability to learn internal systems quickly
• Problem-solving skills with attention to detail

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
• Provide accurate information regarding products, services, and processes
• Resolve customer concerns efficiently while maintaining a high level of professionalism
• Document interactions and update customer records accurately
• Collaborate with internal teams to ensure customer needs are met
• Identify opportunities to improve customer experience and support workflows

Benefits

• Competitive salary ($50,000 – $55,000 per year)
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable, full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed